Shipping policy

All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.

Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). Order processing time is 16 to 21 workdays.
Delivery usually takes between 9 to 16 workdays.

Our standard delivery charges per order are as follows:
• Standard Shipping (USPS) Estimated Delivery: 16-21 workdays $6.5
• Priority Shipping (USPS) Estimated Delivery: 12-16 workdays $8.2
• Express Shipping (USPS/UPS) Estimated Delivery: 9-12 workdays $9.8
Shipping times are estimated from the date of dispatch, not the date of order, and may take longer than estimated due to invalid addresses, customs clearance procedures or other reasons.


If you find that:
1)Your parcel has not been delivered within the specified time;

2) The tracking information shows that the parcel has been delivered but you have not received it;

3) There are missing/incorrect items in your parcel, please contact Customer Service within 45 days of the date of payment in order to resolve the above issues. For other order, product and logistics related issues, please be sure to contact Customer Service within 90 days of the order date.

We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
For more inquiries regarding your orders, please contact service@byusvs.com


PROOF OF DELIVERY
Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address and obtain a signature from the receptionist as a proof of delivery.
Affected by Covid-19, there will be some delay on the delivery.